REFUND POLICY

Boards can be returned for a full refund only if they have not been used and are still in the original packaging. For inquires about returning boards that have been used please email us at info@earthveins.com

WARRANTY

Applies to new boards only. If on arrival your board appears to have a manufacturing defect you were not aware of, or be damaged in any way, please email us immediately at info@earthveins.com. This should not happen as we package our boards personally by hand, however unlikely, it is possible boards could be damaged during shipment.

Our boards have a six month warranty on them. If a significant damage occurs to your board, while using it as intended within reason, we will honour a replacement warranty within 6 months of purchase. We reserve the right to use our discretion on when and in what circumstances to honour, or not honour, this warranty. This warranty does not extend to boards that are heavily used, and/or damaged via misuse of the board, and/or damaged due to manipulation or changes made to the board. Please assume your own risk when you purchase a board. We are not responsible for boards damaged while using them as intended or otherwise. River boarding and whitewater are inherently dangerous and present conditions that could damage your board.

Used or Less-than-perfect boards, considered “sale items” and sold as is, do not have a warranty on them.

SHIPPING RETURNS

To return your board, please mail to:
Earth Veins, 1209 Wynchgate St., Oakville, ON, L6L2L6, Canada.

You will be responsible for paying for your own shipping costs for returning your item*. Shipping costs are non-refundable. *Exemptions may apply.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Exchanges - depending on where you live, the time it may take for your exchanged product to reach you may vary.

CARE INSTRUCTIONS

It is important to take care of your board, you are responsible for your board & how long it lasts based on how well you take care of it.

• Store out of direct sunlight

• Keep bottom side away from sunlight

• Allow to thoroughly dry before storing

• Only do repairs on a dry board

• Glues recommended for repairs: Gear Aid, Shoe Goo